LiveAgent vs Vtiger Help Desk
LiveAgent
liveagent.comVtiger Help Desk
vtiger.comSide by side
| Figure | LiveAgent | Vtiger Help Desk |
|---|---|---|
| Price from | $15/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 13 | 12 |
| Spec score · Help desk software | 8.8 (#19) | 9.2 (#3) |
| API access | Yes | Yes |
| Billing options | Plans can be billed annually or monthly, with annual pricing calculated by agent count. | Pricing can be viewed yearly or monthly, with yearly pricing saving up to 34%. |
| Customer portal | Yes | Customers can use a private portal to engage and exchange documents. |
| Founded | 2004 | 2004 |
| Free plan | Yes | Yes |
| Free trial | A 30-day free trial is available without requiring a credit card. | A 15-day free trial is available. |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | SLAs support prioritization, escalations, response expectations, and reliability. |
| Starting price | Pricing starts at $15 per agent/month when billed annually. | Paid plans are shown from INR 840 per user per month. |
| Ticket automation | Yes | Yes |
Plans
LiveAgent
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
- Medium business annual$29 a month
- Medium business monthly$35 a month
- Large business annual$49 a month
- Large business monthly$59 a month
Vtiger Help Desk
- One PilotFree
- One Growth$12 a month
- One Professional$30 a month
- One Enterprise$42 a month
- One AI$50 a month
- One AI Single App UserPrice not published
- One AI Standard UserPrice not published
- One Enterprise Single App UserPrice not published
- One Enterprise Standard UserPrice not published
- One Growth Standard UserPrice not published
In their own words
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber and a knowledge base, alongside ticket automation, SLA management, a help center, customer portal and API access. The platform lists more than 200 integrations. Its AI chatbot provides support in more than 100 languages, and built-in AI can automate up to 75% of conversations. LiveAgent offers a 30-day trial, but the listed information does not state a permanent free plan. Small business costs $15 per agent per month when billed annually, or $19 per agent per month when billed monthly. Medium business costs $29 per agent per month billed annually or 35.00 USD billed monthly. Large business is 49.00 USD annually or 59.00 USD monthly per agent, and Enterprise is 69.00 USD annually or 85.00 USD monthly per agent. Plans can be upgraded, downgraded or canceled at any time, with no contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.
Vtiger Help Desk
Vtiger Help Desk is a customer support tool for managing cases and team workflows. It includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. Case creation, assignment, and resolution can be automated, while insights cover resolution time, workload, satisfaction ratings, and other metrics. Teams can coordinate with @mentions, co-owners, internal tickets, and work orders. The free plan allows up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage. A 15-day trial is available without a credit card. Paid plans are listed from $12 per user per month when billed annually; the pricing information also gives a starting price of INR 840 per user per month. Pricing can be viewed monthly or yearly, with yearly pricing saving up to 34%. Mobile apps are available for iPhone, iPad, and Android. Vtiger lists integrations with more than 500 business applications and links to Security Center and GDPR Readiness information.