LiveKit Agents vs Voiceflow
LiveKit Agents
livekit.com
Voiceflow
voiceflow.comSide by side
| Figure | LiveKit Agents | Voiceflow |
|---|---|---|
| Price from | $50/mo | $81/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · AI Voice Agents | 9.1 (#1) | 8.7 (#4) |
| Spec score · Conversational AI Platforms | 9.1 (#2) | 8.6 (#7) |
| Agent Builder | Agent Builder is a browser-based, no-code tool included with LiveKit Cloud and is unavailable in self-hosted deployments. | The builder combines global instructions, visual playbooks, deterministic workflows and knowledge bases. |
| Documentation | Official documentation includes quickstarts, recipes, SDK references, API references, deployment guidance, telephony, models, testing, and troubleshooting material. | Documentation includes quickstarts, API reference, deployment guides, widgets, telephony, SMS, testing, analytics and billing material. |
| Integrations | LiveKit Inference provides models from providers including OpenAI, Google, AssemblyAI, Deepgram, Cartesia, and ElevenLabs, while open source plugins connect to additional providers. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Observability | LiveKit Cloud includes transcripts, traces, session recordings, and logs for agent sessions, while self-hosted deployments can use OpenTelemetry hooks. | The platform records transcripts and call recordings and provides evaluations, tests and runtime analytics. |
| Product | LiveKit Agents is an open source framework and cloud platform for building voice, video, and physical AI agents. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Rating on G2 | 4.8 out of 5 from 2 reviews | 4.5 out of 5 from 115 reviews. |
| Rating on Trustpilot | 3.8 out of 5 from 2 reviews | 4.1 out of 5 from 15 reviews. |
| Self-hosting | Organizations can run LiveKit servers and Agents on local machines, virtual machines, Kubernetes, or distributed multi-region infrastructure. | An official Voiceflow V2 article describes an enterprise dialog engine that can be self-hosted on internal infrastructure. |
| Support | Build includes community support, Ship includes email support, and Enterprise includes a support SLA. | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. |
| What it does | LiveKit Agents is a realtime framework and cloud platform for building voice, video, and physical AI agents. | Voiceflow provides tools to build, test, deploy and monitor customer-facing chat and voice agents across channels and languages. |
Plans
LiveKit Agents
- BuildFree
- Ship$50 a month
- Scale$500 a month
- EnterprisePriced on request
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
LiveKit Agents
LiveKit Agents is an open source framework and cloud platform for building voice, video, and physical AI agents. Python or Node.js programs can join LiveKit rooms as realtime participants, and deployments can run on LiveKit Cloud or a developer-chosen environment. Agents can process realtime voice, video, and text input and produce output in any modality. The framework supports LLM tool use, frontend RPC calls, multi-agent handoffs, and connections to phone systems through native SIP. LiveKit Inference provides models from providers including OpenAI, Google, AssemblyAI, Deepgram, Cartesia, and ElevenLabs; open source plugins connect to other providers. LiveKit Cloud includes agent insights such as session replay, transcripts, trace spans, logs, and reports. The free Build plan includes 1,000 agent session minutes, five concurrent sessions, and one deployment. Ship starts at $50 a month and includes 5,000 minutes, then $0.01. LiveKit says prompts, audio, and completions handled by LiveKit Inference and its model providers are not logged or retained. It lists SOC 2 Type II, GDPR, HIPAA, CCPA / CPRA, and the EU–US Data Privacy Framework; PCI DSS and ISO 27001 are in progress.
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.