Lyssna vs PlaybookUX
Lyssna
lyssna.com
PlaybookUX
playbookux.comSide by side
| Figure | Lyssna | PlaybookUX |
|---|---|---|
| Price from | $166/mo | $450/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Usability Testing Software | 8.4 (#10) | 8.5 (#7) |
| Spec score · UX Research Software | 8.3 (#6) | 8.2 (#8) |
| Spec score · User Testing | 8.3 (#6) | 8.3 (#7) |
| Spec score · User Experience Software | 8.3 (#11) | 8.4 (#8) |
| Analysis | Lyssna provides AI summaries, manual summaries, filtering by demographics and responses, comments, CSV exports, and share links. | Researchers can use transcripts, notes, tags, video clips, highlight reels, heat maps, and task success analytics to analyze studies. |
| Participant panel | Lyssna offers on-demand access to more than 690,000 panelists and targeting through more than 395 demographic filters. | PlaybookUX says its global panel has more than 7 million vetted consumer and professional participants, and users can also bring their own participants. |
| Research methods | The platform includes card sorting, first-click testing, five-second testing, live website testing, preference testing, prototype testing, recordings, surveys, tree testing, and user interviews. | The platform offers unmoderated testing, moderated interviews, card sorting, tree testing, surveys, five-second testing, first-click testing, and preference testing. |
| Support | Live chat support is included on Free, while Enterprise includes priority support and security audit assistance. | All customers have access to chat support, while enterprise customers are assigned a dedicated customer success manager. |
Plans
PlaybookUX
- Self-serveFree
- Scale$5,400 a year
- Pro$8,800 a year
- EnterprisePriced on request
In their own words
PlaybookUX
PlaybookUX is a research platform for recruiting participants, running studies and organizing findings. Researchers can conduct unmoderated tests, moderated interviews, card sorting, tree testing, surveys, five-second tests, first-click tests and preference tests. Its stated panel has more than 7 million vetted consumer and professional participants, and users can also bring their own. Analysis tools include transcripts, notes, tags, video clips, highlight reels, heat maps and task-success analytics. AI features include follow-up questions, summaries, sentiment analysis, pattern detection, screener and script generation, and AI personas. The Figma integration imports prototypes and supports goal-completion metrics, misclick tracking, and heat and click map overlays. It also offers an API and MCP layer for connecting data with other tools and automating project creation. The platform supports web, Android, iOS, macOS and Windows, including native Android and iOS app research. Self-serve is free and allows 50 sessions annually; Scale costs $5,400 a year and Pro costs $8,800 a year.