Lyssna vs Userfeel
Lyssna
lyssna.com
Userfeel
userfeel.comSide by side
| Figure | Lyssna | Userfeel |
|---|---|---|
| Price from | $166/mo | $250/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Usability Testing Software | 8.4 (#10) | 8.9 (#3) |
| Spec score · UX Research Software | 8.3 (#6) | 8.7 (#3) |
| Spec score · User Testing | 8.3 (#6) | 8.9 (#3) |
| Spec score · User Experience Software | 8.3 (#11) | 8.9 (#6) |
| Founded | 2008 | 2010 |
| Participant panel | Lyssna offers on-demand access to more than 690,000 panelists and targeting through more than 395 demographic filters. | Userfeel says its vetted tester panel has over 1 million testers and supports studies in more than 40 languages. |
| Research methods | The platform includes card sorting, first-click testing, five-second testing, live website testing, preference testing, prototype testing, recordings, surveys, tree testing, and user interviews. | The platform offers moderated and unmoderated tests, surveys, card sorting, and tree testing. |
| Support | Live chat support is included on Free, while Enterprise includes priority support and security audit assistance. | Userfeel says its development and support are provided by Netstudio EE, whose employees have access to Userfeel servers and data for those purposes. |
| What it does | Lyssna is a remote user research platform for moderated and unmoderated studies, interviews, usability tests, and surveys. | Userfeel is a cloud usability-research platform that records real users testing websites, apps and prototypes and helps teams analyze the sessions. |
Plans
Userfeel
- FreeFree
- Solo$3,000 a year
- Team$5,500 a year
- Enterprise$15,000 a year
- CustomPriced on request
In their own words
Userfeel
Userfeel gives product teams and agencies tools for usability research, combining AI analysis with feedback from human testers. Researchers can run moderated or unmoderated tests, surveys, card sorts, and tree tests. They can recruit from a panel Userfeel says has over 1 million testers across more than 40 languages, or bring their own participants. Filters include country, language, age, gender, and role. Studies can cover desktop, mobile, tablet, and app contexts. AI tools provide session summaries, sentiment analysis, and recommendations tied to session evidence; voice transcription creates searchable, time-stamped transcripts. The free plan includes 3 credits per month and supports your own tester. Solo costs $3,000 a year; Team is $5,500 a year and Enterprise is $15,000 a year. Userfeel says data is stored in the European Union and reports compliance with ISO/IEC 27001:2022, SOC 2 Type 2, EU GDPR, UK GDPR, and the UK Data Protection Act 2018. Its support and development provider has access to servers and data for those purposes.