Lyssna vs UserNinjas
Lyssna
lyssna.comUserNinjas
userninjas.inSide by side
| Figure | Lyssna | UserNinjas |
|---|---|---|
| Price from | $166/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Usability Testing Software | 8.4 (#10) | 7.0 (#48) |
| Analysis | Lyssna provides AI summaries, manual summaries, filtering by demographics and responses, comments, CSV exports, and share links. | The site lists instant transcription, sentiment tagging, automatic friction clustering, heatmaps, dead-click alerts, and speech hesitation timestamps. |
| Integrations | Listed integrations are Figma, Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, and Zoom. | The homepage displays Figma, Google, Stripe, Notion, and Linear, and separately mentions Jira/Linear sync. |
| Participant panel | Lyssna offers on-demand access to more than 690,000 panelists and targeting through more than 395 demographic filters. | The site says its 1.2 million vetted global participants can be filtered by role, device, and behavior. |
| Research methods | The platform includes card sorting, first-click testing, five-second testing, live website testing, preference testing, prototype testing, recordings, surveys, tree testing, and user interviews. | Supported modalities listed include AI voice interviews, prototype usability, tree testing, card sorting, and Screener Logic DSL. |
| Support | Live chat support is included on Free, while Enterprise includes priority support and security audit assistance. | The homepage lists [email protected] for direct inquiries. |
Plans
UserNinjas
- Mobile App Navigation blueprint$16, paid once
- Website Usability blueprint$16, paid once
In their own words
UserNinjas
UserNinjas has no write-up on Specifiction yet; its figures are above.