ManageEngine RMM Central vs PDQ Connect
ManageEngine RMM Central
manageengine.comPDQ Connect
pdq.comSide by side
| Figure | ManageEngine RMM Central | PDQ Connect |
|---|---|---|
| Price from | $99.58/mo | $1/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 18 | 3 |
| Spec score · Remote Monitoring & Management (RMM) Software | 9.1 (#1) | 8.1 (#7) |
| API | The FAQ says third-party tools can be integrated through an API; no separate public SDK is identified there. | The PDQ Connect REST-style API supports reading and searching device details and deploying software through HTTP requests. |
| Integrations | Documented integrations include ServiceDesk Plus MSP, Firewall Analyzer, Applications Manager, NetFlow Analyzer and Device Expert. | Listed integrations include Entra ID, Zapier, Jira, Freshservice, Freshdesk, HaloPSA, HaloITSM, Zendesk, ServiceNow, and the PDQ Public API. |
| Remote access | Technicians can remotely access customer devices and use chat, voice, or video calls before connecting. | Devices can be managed when they have an internet connection and the Connect agent installed; PDQ says no VPN, Active Directory, or on-premises infrastructure is required. |
| Support | ManageEngine provides an online support request form, technical support email, telephone numbers, knowledge base, FAQs, and user forum. | All plans include email support, while Premium includes priority technical support and priority support response. |
Plans
ManageEngine RMM Central
- FreeFree
- Free EditionFree
- Enterprise Edition — 50 devices$1,195 a year
- Enterprise Edition — 50 devices, 1 user$1,195, paid once
- Enterprise Edition — 100 devices$2,145 a year
- Enterprise Edition — 100 devices, 1 user$2,145, paid once
- Enterprise Edition — 250 devices$4,345 a year
- Enterprise Edition — 250 devices, 1 user$4,345, paid once
- Enterprise Edition — 500 devices$7,695 a year
- Enterprise Edition — 500 devices, 1 user$7,695, paid once
PDQ Connect
- Connect Basic$12 a year
- Connect Plus$18 a year
- Connect Premium$28 a year
In their own words
ManageEngine RMM Central
ManageEngine RMM Central is a remote monitoring and management solution for managed service providers overseeing client IT networks from one console. Its multi-tenant architecture uses probes to manage multiple customer networks. Network monitoring covers performance, health, and availability, with fault management and email alerts. Server monitoring includes Windows, Linux, VMware, Hyper-V, Nutanix, and XenServer environments. Endpoint tools can detect, test, deploy, or decline patches for Mac, Linux, and Windows devices and third-party applications. Technicians can remotely access customer devices, with chat, voice, or video calls available before connecting. Mobile device management includes enrollment, profile and application management, and security policy deployment. The product integrates with the ServiceDesk Plus MSP help desk and PSA product. Security controls described include SAML single sign-on, two-factor authentication, role-based access, and certificate-based agent authentication. The Free plan covers up to 25 devices, and a 30-day trial is available. Enterprise annual prices range from $1,195 a year for 50 devices to $64,795 a year for 10,000 devices. A dedicated machine is recommended for deployment.