Manychat vs Voiceflow
Manychat
manychat.com
Voiceflow
voiceflow.comSide by side
| Figure | Manychat | Voiceflow |
|---|---|---|
| Price from | $14/mo | $81/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 7 |
| Spec score · Chatbot Builders | 9.0 (#16) | 9.5 (#1) |
| AI bot generation | Yes | Yes |
| Channels | Paid plans list Instagram, TikTok, Facebook Messenger, WhatsApp, Telegram, SMS, and Email as connected channels, with channel counts varying by plan. | Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API. |
| Company history | The company says it launched on Telegram in 2015 and names Mike Yan and Antony Gorin as its co-founders. | The company says it began with Alexa and Google interactive-story experiments in a dorm room and later expanded to voice, chat and connected-device experiences. |
| Data protection | The security page says customer data is encrypted in transit and at rest and production data is stored in AWS data centers in Frankfurt, EU. | The security page describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. |
| Deployment channels | multichannel | multichannel |
| Human handoff | Yes | Yes |
| Integrations | The integrations page lists Hotmart, Flodesk, Klaviyo, MailChimp, ActiveCampaign, Kit, Google Sheets, and HubSpot, plus Zapier and Make. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Knowledge-base answers | Yes | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| Product | Manychat provides social and messaging automations for Instagram, WhatsApp, TikTok, and Messenger. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Security certifications | Manychat states it holds ISO/IEC 27001:2022 and ISO/IEC 42001:2023 certifications and is SOC 2 Type II compliant. | Voiceflow states that it is SOC 2 Type II audited, ISO/IEC 27001:2022 certified, GDPR compliant and HIPAA compliant. |
| Support | Support varies by plan: Free includes self-serve resources, Essential and Pro include business-day email support, and Business and Advanced include priority email support. | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. |
| Visual flow builder | Yes | Yes |
Plans
Manychat
- FreeFree
- Essential$14 a month
- Pro$29 a month
- Business$69 a month
- Advanced$139 a month
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Manychat
Manychat automates social and messaging conversations across Instagram, WhatsApp, TikTok, and Messenger. It can respond to comments, direct messages, and Story mentions, and automated messages can collect email addresses or phone numbers. Its builder includes customizable flows, Quick Automations, and more than 60 ready-made templates on the Free plan. Manychat AI can answer direct messages and comments, handle frequently asked questions, help build flows, and improve message copy. Paid plans list additional connected channels, including Telegram, SMS, and Email, with channel allowances varying by plan. Integrations include tools such as Google Sheets, HubSpot, MailChimp, and Klaviyo, as well as Zapier and Make; an API supports custom connections. Plan allowances for active contacts, channels, users, and Inbox seats differ, and paid plans charge for contacts above the included amount. Free includes 25 active contacts monthly, two channels, four active automations, one user, and one Inbox seat. Essential is $14 a month; Pro is $29 a month; Business is $69 a month; Advanced is $139 a month. The service also notes a 14-day trial.
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.