Marchex vs Mediahawk
Marchex
marchex.com
Mediahawk
mediahawk.co.ukSide by side
| Figure | Marchex | Mediahawk |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Inbound Call Tracking Software | 7.4 (#11) | 7.0 (#16) |
| Spec score · Call Tracking Software | 7.4 (#24) | 7.0 (#32) |
| API and webhooks | Marchex says its integrations include APIs and webhooks for configuring real-time workflows. | Its API can send more than 80 data points to other systems, and webhooks provide real-time data. |
| Founded | Marchex says it was founded in 2003. | 2002 |
| Headquarters | Marchex's privacy policy lists its contact address in Seattle, Washington. | Milton Keynes, England, UK |
| Integrations | The integrations directory lists Google Analytics, Zapier, Adobe Analytics, DealerSocket, Twilio, Five9, Slack, and other integrations. | Mediahawk lists integrations including Google products, Meta, HubSpot, Salesforce, Microsoft Power BI, and Zapier. |
| Security | A Marchex product migration document describes its information security program as enterprise-class and multi-layered. | Mediahawk states it is OFCOM registered and regulated, PECR regulated, ICO registered, and Cyber Essentials certified, and supports multi-factor authentication. |
| Support | The migration document says the Marchex Customer Success team provides onboarding and training. | The Client Excellence Programme includes support from onboarding onward; support is also available through a portal, phone, email, and website live chat. |
Plans
Mediahawk
- EnterprisePriced on request
- ProfessionalPrice not published
- StarterPrice not published
In their own words
Marchex
Marchex is a conversation intelligence platform for businesses, available through the web and API. It analyzes customer calls and other conversations to produce summaries, analytics, and recommendations, helping teams identify sales and customer experience issues. Its Conversation Intelligence can identify customer intent and outcomes, measure performance against goals and benchmarks, and alert teams to missed sales or reputation risks. Marchex says its proprietary AI was trained on hundreds of millions of conversations. For marketing measurement, dynamic number insertion and multichannel attribution connect calls with campaigns and channels; tracking also includes keyword-level and landing-page tracking, plus call recording. Businesses can use Marchex-managed numbers or analyze their own conversations through the interface, API, or native integrations without porting numbers or changing platforms. Marchex Sonar provides SMS messaging, automated campaigns, response tracking, and CRM integration. Listed integrations include Salesforce, HubSpot, RingCentral, Zapier, and Google Analytics. REST APIs and webhooks cover call, text, and AI features, including near-real-time attribution events. Pricing is on request; a 30-day free trial of Marketing Edge includes onboarding, training, and online guides. Marchex was founded in 2003 and is headquartered in Seattle.
Mediahawk
Mediahawk has no write-up on Specifiction yet; its figures are above.