Mavenoid vs Stept
Mavenoid
mavenoid.comStept
stepped.aiSide by side
| Figure | Mavenoid | Stept |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · AI Customer Service Agents | 7.5 (#28) | 8.4 (#4) |
| Spec score · Chatbot Builders | 7.9 (#142) | 8.8 (#29) |
| Free plan | No | Yes |
| Human handoff | Yes | Yes |
| Integrations | The site identifies Genesys, Amazon Connect, Talkdesk, Five9, NICE, Zendesk, Salesforce, HubSpot, Intercom, SAP, Shopify, and Adobe Commerce among its integrations. | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. |
| Product | Mavenoid is an AI product support platform for helping customers discover, buy, and troubleshoot products and devices. | Stept describes itself as an open-source customer-support platform with a shared inbox, AI agent, help center, product tours and automation. |
| Security | Mavenoid states that it is ISO 27001 certified, SOC 2 Type II audited, and compliant with GDPR, HIPAA, and WCAG standards. | The site lists role-based access control with custom roles, an audit log, scoped API keys and encrypted provider secrets. |
Plans
In their own words
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.