MaxContact Auto QA vs Oryx QA
MaxContact Auto QA
maxcontact.com
Oryx QA
oryxintelligence.comSide by side
| Figure | MaxContact Auto QA | Oryx QA |
|---|---|---|
| Price from | £80/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | — |
| Plans published | 4 | 0 |
| Spec score · Customer Service QA Software | 8.9 (#3) | 7.2 (#23) |
| Spec score · Call Center Speech Analytics Software | 8.8 (#4) | 7.1 (#22) |
| Compliance | The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators. | Oryx's compliance page lists ISO/IEC 27001:2022, SOC 2 Type II, GDPR compliance certification, and CSA STAR as current certifications. |
| Compliance monitoring | Auto QA checks script adherence, regulatory requirements, data-protection obligations and vulnerable-customer indicators. | Automated compliance monitoring detects required disclosures, prohibited language, and industry-specific requirements. |
| Headquarters | Manchester, United Kingdom | Dubai, UAE |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | The product page says it connects with contact center platforms, CRMs, and telephony systems through pre-built integrations and REST APIs, without naming specific services. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Oryx QA is an AI-powered call quality assurance platform for contact centers that analyzes customer interactions and generates actionable insights. |
| Security | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. | Oryx’s security page states data is encrypted at rest with AES-256 and in transit with TLS 1.3, and describes multi-factor authentication and role-based access controls. |
| Support | MaxContact describes UK-centric support as one of its company values. | The company contact page lists Dubai, UAE, and says it typically responds to inquiries within 24 hours. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.
Oryx QA
Oryx QA is a web-based call quality assurance platform for contact centers. It scores calls against customizable criteria using natural language processing and sentiment analysis, and can automatically monitor all customer interactions. While calls are in progress, alerts can flag compliance violations, sentiment shifts, and coaching opportunities. Sentiment tracking follows frustration, satisfaction, and engagement; compliance checks cover required disclosures, prohibited language, and industry-specific requirements.
Agent analytics include talk time, hold time, script adherence, coaching opportunities, and skill gaps. The platform transcribes speech across multiple languages and accents, and connects with contact center platforms, CRMs, and telephony systems through pre-built integrations and REST APIs. Reports can be customized and scheduled, with role-based access controls. Oryx states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, and lists multi-factor authentication and compliance standards including GDPR, CCPA, SOC 2 Type II, ISO 27001, and HIPAA where applicable. Pricing is on request; a free trial is available.