Method: Field Services vs SAWIN Service Automation
Method: Field Services
method.meSAWIN Service Automation
sawinpro.comSide by side
| Figure | Method: Field Services | SAWIN Service Automation |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Plumbing Software | 8.4 (#9) | 7.2 (#28) |
| Security | Method states that it is not SOC 2 compliant and says its redundant server cluster is hosted and professionally managed by Amazon Web Services. | SAWIN says it follows generally accepted industry standards to protect personal and financial information during transmission and after receipt, while noting it cannot guarantee absolute security. |
| Support | The mobile interface includes help links and a way to open chat with Method’s customer success team. | The company site lists 800-774-7230, and customer testimonials describe contacting SAWIN support for help with issues. |
Plans
Method: Field Services
- Field Crew Technician$18 a month
- Dispatcher$59 a month
- Non-field services userPrice not published
In their own words
Method: Field Services
Method: Field Services helps service businesses manage customer requests, technician schedules, work orders and invoicing, with a two-way QuickBooks sync for estimates, invoices, payments and customer data. Its Work Orders app supports one-time and recurring jobs; the Field Crew app gives technicians a mobile view for calling customers, opening addresses in a map app, tracking time, collecting e-signatures, completing jobs and adding work order items. A Time Tracking app manages entries generated by Field Crew and syncs them with QuickBooks. Dispatchers can optimize routes by distance, travel time and highway preference, though routes do not account for live traffic, are limited to 30 work orders and cannot be planned on mobile. Other listed integrations include Gmail, Google Calendar, Mailchimp, Outlook, Zapier and an API. The service works in a mobile browser and has Android and iOS apps. Pricing lists Field Crew Technician at $18 / month and Dispatcher at $59 / month, both billed monthly. A free trial is offered without commitment or a credit card.
SAWIN Service Automation
SAWIN Service Automation is field service management software for plumbing and other home-service contractors. Its workflows cover scheduling, dispatching, invoicing, payroll, time management and reporting. Technicians using the mobile application can receive assignments, view directions, add photos and notes, capture signatures and send invoices. SAWIN synchronizes customers, products, services, deposits, invoices and payments with QuickBooks; SAWIN Enterprise also names Sage Intacct. GPS fleet tracking shows vehicle locations in real time and can share technician ETAs with customers. Contractors can manage maintenance agreements, recurring appointments and field-service memberships. Phone-system interfaces can book work orders for incoming calls. Enterprise is described as a self-hosted platform with a financial and accounting backend for commercial and residential HVAC, plumbing, electrical and other field-service businesses. MobileTech is listed for Android and iPhone or iPad. Pricing is on request.