Method: Field Services vs Successware
Method: Field Services
method.meSuccessware
successware.comSide by side
| Figure | Method: Field Services | Successware |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Plumbing Software | 8.4 (#9) | 6.9 (#30) |
| Headquarters | Toronto, Ontario, Canada | Clarence, New York, United States |
| Security | Method states that it is not SOC 2 compliant and says its redundant server cluster is hosted and professionally managed by Amazon Web Services. | Successware says it follows the NIST Security Framework for its security practices. |
| Support | The mobile interface includes help links and a way to open chat with Method’s customer success team. | Successware lists a software support phone number of 888-828-0170 and says its support staff specialize in the platform and home services industry. |
Plans
Method: Field Services
- Field Crew Technician$18 a month
- Dispatcher$59 a month
- Non-field services userPrice not published
In their own words
Method: Field Services
Method: Field Services helps service businesses manage customer requests, technician schedules, work orders and invoicing, with a two-way QuickBooks sync for estimates, invoices, payments and customer data. Its Work Orders app supports one-time and recurring jobs; the Field Crew app gives technicians a mobile view for calling customers, opening addresses in a map app, tracking time, collecting e-signatures, completing jobs and adding work order items. A Time Tracking app manages entries generated by Field Crew and syncs them with QuickBooks. Dispatchers can optimize routes by distance, travel time and highway preference, though routes do not account for live traffic, are limited to 30 work orders and cannot be planned on mobile. Other listed integrations include Gmail, Google Calendar, Mailchimp, Outlook, Zapier and an API. The service works in a mobile browser and has Android and iOS apps. Pricing lists Field Crew Technician at $18 / month and Dispatcher at $59 / month, both billed monthly. A free trial is offered without commitment or a credit card.
Successware
Successware has no write-up on Specifiction yet; its figures are above.