Method: Field Services vs The Service Manager
Method: Field Services
method.meThe Service Manager
theservicemanager.comSide by side
| Figure | Method: Field Services | The Service Manager |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Plumbing Software | 8.4 (#9) | 7.3 (#27) |
| Custom workflows | Method offers customization consultations to adapt its workflows to a business’s processes. | The maker says it configures workflows to suit businesses and adapt as they change. |
| Mobile access | Method can be used in a mobile browser and also provides native Android and iOS apps. | A maker article says technicians can access job details, customer history, site notes, and safety checklists from a phone or tablet. |
| Security | Method states that it is not SOC 2 compliant and says its redundant server cluster is hosted and professionally managed by Amazon Web Services. | TSM's terms say it maintains commercially reasonable administrative, physical, and technical safeguards for customer data. |
| Support | The mobile interface includes help links and a way to open chat with Method’s customer success team. | A maker article says TSMPlus offers support and training to help with implementation and use. |
| Trial | The maker offers a free trial with no commitment or credit card required; it does not state the trial length on this page. | The maker advertises a free 21-day trial. |
Plans
Method: Field Services
- Field Crew Technician$18 a month
- Dispatcher$59 a month
- Non-field services userPrice not published
In their own words
Method: Field Services
Method: Field Services helps service businesses manage customer requests, technician schedules, work orders and invoicing, with a two-way QuickBooks sync for estimates, invoices, payments and customer data. Its Work Orders app supports one-time and recurring jobs; the Field Crew app gives technicians a mobile view for calling customers, opening addresses in a map app, tracking time, collecting e-signatures, completing jobs and adding work order items. A Time Tracking app manages entries generated by Field Crew and syncs them with QuickBooks. Dispatchers can optimize routes by distance, travel time and highway preference, though routes do not account for live traffic, are limited to 30 work orders and cannot be planned on mobile. Other listed integrations include Gmail, Google Calendar, Mailchimp, Outlook, Zapier and an API. The service works in a mobile browser and has Android and iOS apps. Pricing lists Field Crew Technician at $18 / month and Dispatcher at $59 / month, both billed monthly. A free trial is offered without commitment or a credit card.
The Service Manager
The Service Manager has no write-up on Specifiction yet; its figures are above.