Microsoft Quick Assist vs Prodigi for Windows

Microsoft Quick Assist lets someone get help with a computer problem from family or friends, or help them remotely. For a session, the helper generates a six-digit code; the person receiving help must allow the connection and screen sharing. The helper can use a laser pointer, annotations and chat, and can request control, which requires separate approval. The Windows app is installed from Microsoft Store for Windows 10 and 11. The macOS app is limited to Microsoft Support interactions, and the web app is only for verified Microsoft support agents. Both parties need internet access, and the helper signs in with a Microsoft account or Microsoft Entra ID. Quick Assist uses HTTPS over port 443 and TLS 1.2. Microsoft says it logs session times, errors and features used, cannot view session activity or keystrokes, and does not retain participant data longer than three days. File transfer and mobile apps are not supported. The free plan costs nothing.

Prodigi for Windows has no write-up on Specifiction yet; its figures are above.