Microsoft Quick Assist vs RecoverHelper

Microsoft Quick Assist lets someone get help with a computer problem from family or friends, or help them remotely. For a session, the helper generates a six-digit code; the person receiving help must allow the connection and screen sharing. The helper can use a laser pointer, annotations and chat, and can request control, which requires separate approval. The Windows app is installed from Microsoft Store for Windows 10 and 11. The macOS app is limited to Microsoft Support interactions, and the web app is only for verified Microsoft support agents. Both parties need internet access, and the helper signs in with a Microsoft account or Microsoft Entra ID. Quick Assist uses HTTPS over port 443 and TLS 1.2. Microsoft says it logs session times, errors and features used, cannot view session activity or keystrokes, and does not retain participant data longer than three days. File transfer and mobile apps are not supported. The free plan costs nothing.

RecoverHelper restores deleted photos, videos and other files from computer drives and removable storage. It offers Quick Scan, Deep Scan and Carving Only modes, and lists support for more than 30 formats across photos, camera RAW, video, audio, documents and archives. Supported sources include internal and external disks, SD and microSD cards, USB drives and digital cameras. On NTFS, it rebuilds original filenames and folders; on APFS, HFS+ and raw volumes, recovery is by signature without original names. The desktop app opens the source drive read-only and requires recovered files to be saved to another drive. Each scan produces a SHA-256 manifest, an HTML report with per-format statistics and a live hex visualizer. The maker says scan results, file contents, filenames and metadata are not sent to its servers; pairing sends a token and hashed machine ID. The software is free, with no paid tiers, subscriptions or license fees. JPG and PNG recover immediately; pairing the free mobile app unlocks other formats.