Middleware vs Uplevel
Middleware
middleware.ioUplevel
uplevelteam.comSide by side
| Figure | Middleware | Uplevel |
|---|---|---|
| Price from | $0.30/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · DevOps analytics software | 8.9 (#3) | 7.1 (#42) |
| Founded | 2022 | 2018 |
| Headquarters | San Francisco, California | Seattle |
| Integrations | Documented integrations include AWS, Azure, Google Cloud, Vercel, databases, Datadog, Grafana, Prometheus, Logstash, Fluentd and the OpenTelemetry Collector. | The site lists Jira, GitHub, ChatGPT, Microsoft Copilot, Jenkins, GitLab, Microsoft Teams, Claude, Azure DevOps, Slack, Cursor, PagerDuty, Google Calendar, and Bitbucket. |
| Security | Middleware says customer data is encrypted at rest and in transit using TLS 1.2+ and AES-256. | Uplevel states that it is SOC 2 Type II certified and encrypts data in transit and at rest. |
| Support | Free users receive community support, pay-as-you-go customers get a dedicated Slack or Teams channel, and custom-contract customers receive an account team and 24x7 support. | Uplevel's SaaS agreement states that managers receive email or chat support on weekdays from 9 a.m. to 5 p.m. Pacific, excluding U.S. holidays, with replies within two business days. |
| What it does | Middleware is a cloud observability platform that collects telemetry, logs and events and presents dashboards, alerts and AI-driven root-cause analysis. | Uplevel combines engineering intelligence software with expert guidance to help engineering organizations identify bottlenecks and improve delivery. |
Plans
In their own words
Middleware
Middleware is a hybrid observability platform for detecting and resolving issues across infrastructure, application performance, and real-user monitoring. Its listed coverage includes infrastructure monitoring, logs, metrics, distributed tracing, database monitoring, synthetic monitoring, browser testing, and LLM observability. The AI SRE Agent and OpsAI capabilities include root cause analysis, automatic issue detection, faster issue solving, and automatic PR generation. The Free Forever plan costs nothing and includes up to 100GB of data, 1k RUM sessions, 20k synthetic checks, 10 browser test runs, and 2 million OpsAI tokens, with 14-day retention and community support. Pay As You Go costs $0.30 a month, billed according to use, with default 30-day retention. Middleware lists 450+ integrations and a Public API. It runs on Android, iOS, Linux, macOS, web, Windows, and API. The company says it encrypts customer data in transit and at rest using TLS 1.2+ and AES-256.