Middleware vs Uptrace
Middleware
middleware.io
Uptrace
uptrace.devSide by side
| Figure | Middleware | Uptrace |
|---|---|---|
| Price from | $0.30/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Container Monitoring | 9.0 (#3) | 8.7 (#9) |
| Spec score · Application Performance Monitoring | 9.0 (#3) | 8.6 (#5) |
| Spec score · Runtime Monitoring Software | 9.0 (#5) | 8.6 (#13) |
| Spec score · Application Performance & Observability - Midmarket Software | 8.9 (#3) | 8.6 (#5) |
| Spec score · Observability Platforms | 8.9 (#5) | 8.6 (#7) |
| API | Middleware's documentation lists a Public API and links to API documentation. | The self-hosting documentation identifies a browser UI REST API, while the public API covers projects, services, queries, alerts and dashboards. |
| Documentation depth | Getting-started documentation covers host agents, SDKs, integrations, API keys, target URLs, operating systems and languages. | The guides index lists 50 OpenTelemetry integration guides spanning Go, Python, JavaScript, Java, PHP, Ruby, Elixir, databases, infrastructure and AI. |
| Integrations | Documented integrations include AWS, Azure, Google Cloud, Vercel, databases, Datadog, Grafana, Prometheus, Logstash, Fluentd and the OpenTelemetry Collector. | Telemetry can arrive through OpenTelemetry, Prometheus, Vector, Fluent Bit and CloudWatch, and Grafana can use Uptrace as Prometheus or Tempo data sources. |
| Product | Middleware describes itself as a full-stack observability platform that detects issues across infrastructure, APM, and real user monitoring and helps resolve them with its AI SRE Agent. | Uptrace is an OpenTelemetry-native observability platform that unifies traces, metrics, and logs. |
| Retention | The pricing FAQ states that free tier data retention is 14 days, pay-as-you-go retention is 30 days, and custom contracts have custom retention rates. | Uptrace Cloud keeps data for 4 weeks by default, with cold storage options for up to 100 weeks. |
| SDKs | Manual SDK instrumentation is available alongside auto-instrumentation for Python, Node.js, Java, .NET and Go. | Uptrace accepts any OpenTelemetry SDK and maintains distributions or integrations for languages including Go, Python, JavaScript, Java, PHP, Ruby, Rust and others. |
| Security | Middleware says customer data is encrypted at rest and in transit using TLS 1.2+ and AES-256. | Uptrace states that browser traffic uses SSL/TLS, database backups are encrypted, and most live database data is not encrypted at rest. |
| Support | Free users receive community support, pay-as-you-go customers get a dedicated Slack or Teams channel, and custom-contract customers receive an account team and 24x7 support. | The project directs users to Telegram, Slack and GitHub Discussions for help; paid editions add email, priority, fast-SLA or dedicated support. |
| What it does | Middleware is a cloud observability platform that collects telemetry, logs and events and presents dashboards, alerts and AI-driven root-cause analysis. | Uptrace is an OpenTelemetry-based observability and APM platform combining distributed traces, logs, metrics, dashboards and alerting. |
Plans
Uptrace
- CommunityFree
- Uptrace CloudFree
- Starter$39 a month
- Team$199 a month
- Business$499 a month
- EnterprisePriced on request
In their own words
Middleware
Middleware is a hybrid observability platform for detecting and resolving issues across infrastructure, application performance, and real-user monitoring. Its listed coverage includes infrastructure monitoring, logs, metrics, distributed tracing, database monitoring, synthetic monitoring, browser testing, and LLM observability. The AI SRE Agent and OpsAI capabilities include root cause analysis, automatic issue detection, faster issue solving, and automatic PR generation. The Free Forever plan costs nothing and includes up to 100GB of data, 1k RUM sessions, 20k synthetic checks, 10 browser test runs, and 2 million OpsAI tokens, with 14-day retention and community support. Pay As You Go costs $0.30 a month, billed according to use, with default 30-day retention. Middleware lists 450+ integrations and a Public API. It runs on Android, iOS, Linux, macOS, web, Windows, and API. The company says it encrypts customer data in transit and at rest using TLS 1.2+ and AES-256.
Uptrace
Uptrace is an OpenTelemetry-native observability platform that unifies traces, metrics and logs. It provides UQL for querying spans and logs and a PromQL-compatible engine for metrics. Dashboards can combine spans, events, logs and metrics, configured in the UI or YAML. Metric and error monitors can send notifications through email, Slack, PagerDuty and other channels. Uptrace lists Grafana integration as a Prometheus and Tempo data source and includes a built-in MCP server for AI assistants. It offers cloud and self-hosted deployment, with Docker, Ansible and Kubernetes installation options; precompiled binaries are listed for Linux, macOS and Windows. Uptrace Cloud retains data for four weeks by default, with cold storage options for up to 100 weeks. The free Cloud plan includes 50 GB per month and 5,000 timeseries per month, while Community is free with unlimited usage and 14 days of retention. Paid plans start at $39 a month. The privacy policy says data in transit and database backups are encrypted, but most live database data is not encrypted at rest.