Miranda vs Perspective AI Intelligent Intake

Miranda is a paid web platform that uses voice AI for law-firm intake and qualification. It answers calls, applies firm-configured triage, drafts documents, and can book or transfer calls. Intake features include adaptive playbooks, statute-of-limitations calculations, conflict screening, jurisdiction checks, and attorney handoffs. During calls, it can draft engagement letters, preservation letters, and HIPAA forms. Firms can also use it to call referral lists, dormant leads, and web-form submissions; multilingual outbound is described in Spanish, Mandarin, Vietnamese, and more. The shared workspace includes an inbox, matter pipeline, documents, tasks, a knowledge base, and an audit trail, and the product names integrations including Clio, Filevine, Litify, MyCase, Salesforce, and DocuSign. Miranda says customer data is encrypted at rest with AES-256 and in transit with TLS 1.3, and is not used to train third-party models. Its formal SOC 2 Type II audit is not complete. Fees include a monthly platform fee and per-call charge; calls under 30 seconds are not billable. Pricing is available on request.

Perspective AI Intelligent Intake qualifies prospects before they reach a business, helping route suitable leads and reduce screening calls. Businesses describe their ideal client and fit criteria, then set questions and routing rules, preview the conversation, and share an intake link. Conversations can follow up on vague answers, probe inconsistencies, and ask about details that determine fit. Rules can send strong fits to a calendar, decline weak fits, or redirect referrals. Intake can appear as a website widget, popup, email link, or standalone page, with white-label branding. Each completed conversation produces a structured summary that can be routed to an inbox, CRM, or Slack. Listed use cases include legal, patient, therapy and counseling, and financial services intake. Supported integration providers include Slack, HubSpot, Gmail, Google Docs, Notion, and Confluence. Perspective says its documentation describes the service as SOC 2 and ISO 27001 certified. All plans include 100 credits toward AI-powered conversations. The Free plan costs nothing; Pro Subscription costs $99 a month and includes 1,000 credits per month, with fresh credits monthly. The page says users can cancel anytime and start without a credit card.