MrTask vs ServiceMax
MrTask
mrtask.com
ServiceMax
ptc.comSide by side
| Figure | MrTask | ServiceMax |
|---|---|---|
| Price from | $39.99/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Field Service Management Software | 8.9 (#6) | 8.4 (#25) |
| Headquarters | The company website lists its address as 6400 Riverside Dr, Sandy Springs, GA 30328. | Boston, Massachusetts, USA |
| Integrations | Official pages identify QuickBooks Online, QuickBooks Desktop, Stripe, Zapier and an open API as integrations or connectivity options. | PTC says ServiceMax can integrate with SAP, ERP and CRM systems including Salesforce, and IoT data sources, using APIs and integration frameworks. |
| Mobile app | The technician app supports job schedules, photos, signatures, on-site invoicing and payments, and offline work that syncs when connectivity returns. | Technicians get a mobile app with work orders, customer information, procedures, checklists, and forms. |
| Security | MrTask says it uses encryption in transit and role-based access controls, while disclaiming that no system is completely secure. | The ServiceMax Trust Center describes secure-by-design practices, encrypted data transmission using TLS, identity and access controls, penetration testing, and business continuity and disaster recovery planning. |
| Support | Every plan includes chat and email support; Team and Business add phone support, with Enterprise receiving a dedicated representative. | Existing customers can log in to the support portal to open and monitor technical support issues. |
Plans
MrTask
- Solo$39.99 a month
- TeamPrice not published
- Business$199.99 a month
- EnterprisePriced on request
In their own words
MrTask
MrTask is field service software for contractors that manages work from intake and scheduling through invoicing and payment. Its tools include dispatch, job management, estimates, customer management, GPS tracking, and reporting. The technician app supports schedules, photos, signatures, on-site invoices and payments, and offline work that syncs when connectivity returns. Stripe processes card payments from the web hub, mobile app, and invoice payment buttons, including Tap to Pay on supported phones. MrTask connects to QuickBooks Online for accounting and Stripe for card payments; its pricing page also lists QuickBooks Desktop, an open API, and Zapier on Business. QuickBooks Online is the only accounting integration, with no Xero, Sage, or NetSuite connection. Every plan includes chat and email support, and customers can export data at any time. The Solo plan costs $39.99 a month, billed monthly, and a 14-day trial is available. There is no free plan.
ServiceMax
ServiceMax is a cloud-based field service platform for managing work from scheduling and dispatch through task execution, completion reporting and invoicing. Scheduling assigns technicians based on location, skills, availability, route optimization and job requirements. Its mobile app gives technicians work orders, customer information, procedures, checklists and forms, online or offline. The platform tracks asset health, maintenance history and service interventions. Customers can follow service progress, schedule appointments and view asset data through a portal. Remote service includes IoT data, video conferencing, augmented reality tools and chat. Analytics cover technician productivity, resolution times, cost to serve and service profitability. ServiceMax is built as a Salesforce application and can integrate with SAP, ERP and CRM systems, as well as IoT data sources, through APIs and integration frameworks. It is cloud-only and available on web and mobile. The pricing page does not provide a price; pricing is available by contacting PTC. No free plan is stated. PTC describes it as intended for asset-intensive industries and large organizations with 50 or more technicians, complex equipment and service contracts, or needs for advanced scheduling, analytics and lifecycle management.