Mystery Management vs Qmoxi Retail
Mystery Management
mysterymanagement.com.auQmoxi Retail
qmoxi.comSide by side
| Figure | Mystery Management | Qmoxi Retail |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 0 | 1 |
| Spec score · Mystery Shopping Software | 7.3 (#11) | 6.6 (#18) |
| Founded | 2006 | 2001 |
| Headquarters | Caringbah South, New South Wales, Australia | Findlay, Ohio, United States |
| Integrations | The reviewed product and company pages do not name third-party software integrations. | Qmoxi says Retail connects with existing systems through direct system connectivity, but does not name specific integrations on the page. |
| Security | The company describes its platform as secure and says users access it through approved accounts; it does not name a security certification on the product page. | Qmoxi describes its Retail infrastructure as secure cloud infrastructure and says it manages hosting and security for Private Platform customers. |
| Support | The company provides client enquiries by phone at (02) 9522 6965 and email at [email protected]. | For Private Platform customers, Qmoxi says it runs shopper support; the Retail page invites prospective customers to request a demo by email. |
Plans
In their own words
Mystery Management
Mystery Management runs tailored mystery shopping and customer experience programs for businesses, measuring customer journeys and service standards. Its evaluations include customer satisfaction surveys, compliance audits, price verification, website and telephone mystery shopping, and merchandising and promotion inspections. Programs, questionnaires, and reporting are tailored to each client, from single locations to large national programs. The company lists clients in retail, hospitality, transport, pharmacy, government, and other customer-facing sectors, and says it has more than 9,000 active shoppers across metropolitan and regional Australia.
Approved shoppers use an app to view assignments, check in and out, submit reports and photos, review payment history, and receive updates. Clients can use a dashboard to see results, scorecards, benchmarks, and trends, with views from network-wide results down to individual reports. Mystery shop results are described as available within 24 hours, with tailored monthly summaries. Operational tools include Fix It for tracking maintenance or other issues, and checklists for operational and compliance standards. Pricing is by tailored quote, with fees invoiced under a client agreement.
Qmoxi Retail
Qmoxi Retail is web-based mystery shopping and auditing software for providers and retail program owners. It supports project setup, shopper eligibility, assignment, surveys, editing, reporting, and client delivery. Shoppers use the PrestoShopper phone experience to claim work, complete visits, and get paid. The Private Platform can carry a customer’s logo, colors, domain, and company name. Qmoxi describes geofencing for real-time, location-based collection across worldwide markets, with dashboards that provide real-time insights. Research and engagement programs can run across regions and languages. The service connects with existing systems through direct system connectivity, though specific integrations are not named. Qmoxi describes secure cloud infrastructure and manages hosting and security for Private Platform customers. It also runs shopper support for those customers. Custom work remains exclusive to the organization, and Qmoxi says most enhancement requests are completed in under 30 days. The company reports PrestoShopper use by more than 150 providers, 18,000 companies, and 3 million shoppers. Pricing is on request.