Nexthink Adopt vs TeamViewer DEX Platform (formerly 1E Digital Employee Experience Platform)

Nexthink Adopt overlays browser-based enterprise applications with contextual in-app guidance, process validation, self-help, and adoption analytics. Its current product page calls the offering Nexthink Guides, while documentation directs standalone Adopt users to classic documentation until they move to the Infinity-integrated version. Walkthrough and Tooltip guides can be set to start automatically; Walkthrough and Media guides can appear in Context help. Dashboards track guide interactions, including duration, completion, and drop-off. Administrators create and publish guides in Nexthink’s web interface and develop guide content in Adopt Editor through the browser extension. Examples of supported applications include Workday, Salesforce, ServiceNow, and ChatGPT. Employees need the Nexthink browser extension to access published guides; Chrome and Microsoft Edge are supported, but Firefox is not. Connectors for Workday, SAP, and Salesforce can import user information to improve guide targeting. An additional license may be required depending on the customer’s licensing model, and pricing is on request. Nexthink advises reviewing AI-generated guide content before publishing and limiting guide-creation permissions to trusted users, since guide actions run in the user's session.

TeamViewer DEX Platform (formerly 1E Digital Employee Experience Platform) has no write-up on Specifiction yet; its figures are above.