Nortrue vs SolarWinds Service Desk
Nortrue
nortrue.com
SolarWinds Service Desk
solarwinds.comSide by side
| Figure | Nortrue | SolarWinds Service Desk |
|---|---|---|
| Price from | A$199/mo | $39/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 5 | 3 |
| Spec score · IT Vendor Management Software | 7.7 (#17) | 8.1 (#10) |
| Intended users | Nortrue says it is designed for technology leaders, delivery and PMO teams, engineering and platform teams, commercial functions and others responsible for technology operations. | SolarWinds presents Essentials for growing teams, Advanced for mature IT organizations, and Premier for teams seeking full customizability. |
| Product | Nortrue describes itself as a connected operating platform for technology organisations, bringing strategy, teams, delivery, platforms, risks, decisions, costs and operating commitments into one view. | Service Desk is a cloud-based, AI-powered IT service management platform. |
Plans
Nortrue
- Starter (monthly, Founding Partner)A$199 a month
- GrowthA$699 a month
- Starter (annual)A$2,990 a year
- Growth (annual)A$6,990 a year
- EnterprisePriced on request
SolarWinds Service Desk
- Essentials$39 a month
- Advanced$99 a month
- Premier$124 a month
In their own words
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.