Odoo Helpdesk vs Sugar Serve
Odoo Helpdesk
odoo.comSugar Serve
sugarcrm.comSide by side
| Figure | Odoo Helpdesk | Sugar Serve |
|---|---|---|
| Price from | $2.08/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 3 |
| Spec score · Help desk software | 9.2 (#2) | 8.5 (#25) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Odoo Helpdesk
- One App FreeFree
- Standard$31.10 a month
- StandardPriced on request
- Custom$61 a month
- Standard$24.90 a year
- Custom$49 a year
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Odoo Helpdesk
Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets arriving through email, customizable website forms, and live chat. Teams can use custom stages, automatic assignment, SLA rules, and customer updates. Responses include dynamic email templates, canned live-chat replies, and one-click escalation to a manager. Its Help Center can offer eLearning, community forums, and Knowledge articles, while reporting covers ticket analysis, SLA status, and customer ratings.
The One App Free plan costs nothing for one app and unlimited users on Odoo Online. Installing another app can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Standard costs $31.10 a month, billed monthly, for all apps on Odoo Online per user. Custom costs $61 a month, billed monthly, per user, and includes all apps, external API, and Odoo Online, Odoo.sh, or on-premise deployment; Odoo.sh hosting costs are excluded. Plans include hosting, maintenance, upgrades, and unlimited weekday email support in four listed languages. Odoo states a 99.9% monthly cloud uptime target, excluding planned maintenance.
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.