Odoo Helpdesk vs Vtiger Help Desk
Odoo Helpdesk
odoo.comVtiger Help Desk
vtiger.comSide by side
| Figure | Odoo Helpdesk | Vtiger Help Desk |
|---|---|---|
| Price from | $2.08/mo | $12/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 12 |
| Spec score · Help desk software | 9.2 (#2) | 9.2 (#3) |
| API access | Yes | Yes |
| Customer portal | Yes | Customers can use a private portal to engage and exchange documents. |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | SLAs support prioritization, escalations, response expectations, and reliability. |
| Ticket automation | Yes | Yes |
Plans
Odoo Helpdesk
- One App FreeFree
- Standard$31.10 a month
- StandardPriced on request
- Custom$61 a month
- Standard$24.90 a year
- Custom$49 a year
Vtiger Help Desk
- One PilotFree
- One Growth$12 a month
- One Professional$30 a month
- One Enterprise$42 a month
- One AI$50 a month
- One AI Single App UserPrice not published
- One AI Standard UserPrice not published
- One Enterprise Single App UserPrice not published
- One Enterprise Standard UserPrice not published
- One Growth Standard UserPrice not published
In their own words
Odoo Helpdesk
Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets arriving through email, customizable website forms, and live chat. Teams can use custom stages, automatic assignment, SLA rules, and customer updates. Responses include dynamic email templates, canned live-chat replies, and one-click escalation to a manager. Its Help Center can offer eLearning, community forums, and Knowledge articles, while reporting covers ticket analysis, SLA status, and customer ratings.
The One App Free plan costs nothing for one app and unlimited users on Odoo Online. Installing another app can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Standard costs $31.10 a month, billed monthly, for all apps on Odoo Online per user. Custom costs $61 a month, billed monthly, per user, and includes all apps, external API, and Odoo Online, Odoo.sh, or on-premise deployment; Odoo.sh hosting costs are excluded. Plans include hosting, maintenance, upgrades, and unlimited weekday email support in four listed languages. Odoo states a 99.9% monthly cloud uptime target, excluding planned maintenance.
Vtiger Help Desk
Vtiger Help Desk is a customer support tool for managing cases and team workflows. It includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. Case creation, assignment, and resolution can be automated, while insights cover resolution time, workload, satisfaction ratings, and other metrics. Teams can coordinate with @mentions, co-owners, internal tickets, and work orders. The free plan allows up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage. A 15-day trial is available without a credit card. Paid plans are listed from $12 per user per month when billed annually; the pricing information also gives a starting price of INR 840 per user per month. Pricing can be viewed monthly or yearly, with yearly pricing saving up to 34%. Mobile apps are available for iPhone, iPad, and Android. Vtiger lists integrations with more than 500 business applications and links to Security Center and GDPR Readiness information.