OL Connect vs Precisely EngageOne
OL Connect
ricoh-usa.comPrecisely EngageOne
precisely.comSide by side
| Figure | OL Connect | Precisely EngageOne |
|---|---|---|
| Price from | — | $500/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 4 |
| Spec score · Customer Communications Management Software | 7.9 (#6) | 7.5 (#8) |
| Headquarters | Montréal, Quebec, Canada | Burlington, Massachusetts, United States |
| Security | Objectif Lune says it holds ISO/IEC 27001:2013 certification for its information security management system and describes the certification scope on its security page. | Precisely says its EngageOne SaaS solutions are ISO/IEC 27001:2022 certified and undergo annual SOC 2 Type II audits covering all five AICPA Trust Services Criteria. |
| Support | Ricoh says its customer experience management specialists can help customize and integrate a solution, train staff, and provide support. | Precisely says its EngageOne software team can assist Communicate users with technical capabilities or advanced design skills. |
Plans
Precisely EngageOne
- TrialFree
- Basic$500 a month
- Professional$833 a month
- EnterprisePriced on request
In their own words
OL Connect
OL Connect is document composition and automation software for creating personalized transactional and promotional communications across print, email, web and mobile. It draws data from ERP and CRM systems, legacy systems, PDFs and OL Connect Send to create or rework documents with dynamic text, images, graphics and barcodes. Workflow conditions can split, merge, group and sort output, and routing rules send it to destinations such as printers, email, web, EDI, ECM archives and SMS providers. The software can build and host web forms, reuse submitted data in personalized web pages, and trigger follow-up processes based on recipient behavior. It integrates with ECM and DMS, digital signature, print production, ERP, mainframe, line-of-business and legacy systems. Ricoh links Desktop, Professional and Enterprise editions: Desktop is aimed at commercial print and marketing services, while Enterprise targets high-volume print production and multichannel output. Deployment is on-premises, with API access. Platforms include API, self-hosted and Windows. Pricing is on request; a 30-day trial license is included by default.
Precisely EngageOne
Precisely EngageOne is a portfolio of customer engagement products that includes RapidCX, Communicate, Digital Self-Service, Compose, and Enrichment. EngageOne Communicate is a no-code SaaS platform for creating personalized communications across video, chatbots, email, SMS, and PDF. It can use uploaded data or Spectrum OnDemand data to tailor content for recipients, and it brings performance measures together, including email opens, video views, chatbot issues resolved, and SMS delivery. The broader delivery-channel list also includes print, web, and iOS and Android push notifications. RapidCX lists pre-integrations with FIS, Guidewire, and Alfa, as well as MCP support and a native API library. EngageOne supports approval workflows, document composition, and API access, and is cloud deployed. Precisely says its SaaS solutions encrypt data in transit using TLS and at rest with keys managed through Amazon KMS. The company also describes ISO/IEC 27001:2022 certification, annual SOC 2 Type II audits covering all five AICPA Trust Services Criteria, and third-party attestation for HIPAA and HITECH requirements. Pricing on the main product pages is by request.