OpenSurvey vs Qualtrics

OpenSurvey is an open-source platform for creating surveys, collecting responses, and analyzing results. Its visual builder offers 23+ question types, including short text, ratings, NPS, matrix, ranking, file upload, signature, and location. Survey logic includes conditional skips and branching, nested loops, variables, answer piping, and a debug mode. Real-time analytics and CSV, Excel (XLSX), and JSON exports help users review responses; surveys are mobile responsive and include progress indicators.

The Open Source plan costs nothing and allows unlimited responses, surveys, teams, and workspaces. It can be hosted on the user's infrastructure under AGPL-3.0, with no telemetry or tracking and full API access. OpenSurvey Cloud starts at $29/mo. Cloud Teams includes managed hosting, automatic updates, email support, a 99.9% uptime SLA, and a 10k responses-per-month limit. Cloud features also include global CDN distribution and AI-powered analytics with sentiment analysis and generated insights. The platform describes its design as GDPR compliant; its documentation says row-level security and tenant isolation are enabled by default.

Qualtrics provides survey tools and an experience-management platform called XM Data & AI, which combines experience data with human context to support decisions and outcomes. Its free Qualtrics Surveys account is for one user and allows three active surveys, 30 questions per survey and 500 total responses. It includes skip, display and branch logic. The Strategic Research plan costs $420.00 per month, billed as $5,040 annually, for 1,000 responses shared across users; it also supports unlimited users and surveys, and includes 23 question types. A 30-day Strategic Research trial provides access to most premium features, with some restrictions; without an upgrade, it downgrades to the free account. Paid plans include more than 20 guided research solutions and advanced analysis such as crosstabs, statistical tools and generative-AI video summaries. Surveys support more than 70 languages, while dashboards support 24. Data exports include CSV, TSV, Excel and SPSS, among other formats. Qualtrics offers API access. Its Strategic Research Custom plan is for enterprise organizations needing higher response volumes, with pricing based on interactions and 5,000 or more responses.