OpenText Service Management vs SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk
7.1 #2 in Internal Controls Software
About SmartSuite Enterprise Service Desk| OpenText Service Management | SmartSuite Enterprise Service Desk | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $15/mo | |
| Platforms | Android, iOS, Web | Android, api, iOS, Web |
| Free plan | No | No |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both | cloud |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes | |
| Paid from | 15 /user/mo | |
| SLA scope | both | |
| Escalation automation | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| Control testing | Yes | |
| Evidence collection | Yes | |
| Issue remediation | Yes | |
| Automated testing | Yes | |
| Contract storage | Yes | |
| Renewal alerts | Yes | |
| Performance tracking | Yes | |
| Vendor risk assessments | Yes | |
| Intake workflows | Yes | |
| Control testing workflows | Yes |
Listed together in Best IT SLA Management Software