parcelLab Returns vs TrackingMore
parcelLab Returns
parcellab.com
TrackingMore
trackingmore.comSide by side
| Figure | parcelLab Returns | TrackingMore |
|---|---|---|
| Price from | — | $9/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · Shipment Tracking Software | 7.5 (#11) | 8.4 (#2) |
| Analytics | Returns analytics cover return trends, processing times, refund issuance, customer behavior, and return reasons. | The feature catalog lists carrier-performance, route, exception and transit-time analytics. |
| Integrations | The product page names Zendesk and Salesforce and says it connects with ecommerce platforms, carrier networks, and warehouse management systems. | Official app listings include Shopify, CSV import, WooCommerce, a tracking widget, API and Webhook connections. |
| Intended users | The returns solution is presented for retail teams across operations and logistics, customer experience, customer service, eCommerce, and marketing. | The homepage presents the service for D2C merchants, developers, and technology partners, and describes order tracking across ecommerce stores. |
| Security | parcelLab's data processing agreement says its infrastructure is continuously certified under SOC 2 and HIPAA standards, with proof available upon request. | The homepage says TrackingMore implements SOC 2-aligned controls and complies with GDPR to protect data and privacy. |
| Support | parcelLab offers technical help through its knowledge base and provides sales support and platform tours through its contact page. | The pricing page lists a self-service help center, 24/7 live chat and email support, and a dedicated account manager for Enterprise. |
Plans
TrackingMore
- BasicFree
- FreeFree
- FreeFree
- ProFree
- Basic$9 a month
- Pro$59 a month
- EnterprisePriced on request
In their own words
parcelLab Returns
parcelLab Returns has no write-up on Specifiction yet; its figures are above.
TrackingMore
TrackingMore provides package and air-cargo tracking through a web platform and API for D2C merchants, developers and technology partners. It supports tracking across 1,600+ carriers and 110+ airlines; its pricing page states 1,691 carrier integrations. A shipment dashboard includes bulk import, automatic carrier detection, exception overviews and customizable tracking pages. Merchants can track orders across Shopify, Amazon, eBay, WooCommerce and Magento.
Basic includes customizable email and SMS notifications, with package-status triggers and branded email templates listed among the features. Webhooks can notify users about last-mile and critical shipment events in real time, while carrier updates are fetched every 4–6 hours. Pro adds carrier performance analytics and route, exception and transit-time analysis. A free plan is listed, and paid service starts at $8/mo. The homepage states 99.99% API uptime, a formal SLA and 24/7 technical support, and describes SOC 2-aligned controls and GDPR compliance.