Paytronix vs Sidedoor
Paytronix
paytronix.com
Sidedoor
thesidedoor.coSide by side
| Figure | Paytronix | Sidedoor |
|---|---|---|
| Price from | — | £12.42/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Restaurant Marketing Software | 8.0 (#10) | 8.8 (#2) |
| Analytics | Paytronix provides real-time ROI analysis and shareable reports to help customers evaluate and optimize programs. | Sidedoor offers dashboards, portfolio reporting, forecasting and machine-learning business insights. |
| API | Public REST documentation covers loyalty and gift transactions plus guest engagement for web and mobile applications. | Sidedoor exposes a JSON REST operator API under /api/* for venues, availability, bookings, events, vouchers, guests, branding and widgets. |
| API authentication | API calls use an integration identifier and secret with HTTP Basic authentication, with B2B and OAuth methods also documented. | API calls use bearer tokens; operator tokens can be scoped, given expiry dates, restricted by IP and revoked. |
| Integrations | The company advertises more than 450 existing integrations and more than 500 integration partners elsewhere on its site. | The named connected integrations are Alliance iPOS, Google Business and Stripe; Square and Epos Now are listed as upcoming. |
| Mobile apps | Paytronix offers branded iOS and Android apps, responsive mobile sites, self-service app updates, push/SMS/geofencing and contactless ordering. | The maker states that native Android and iOS apps support offline operation for venue staff. |
| Praise: breadth | Reviewers praise its combination of loyalty, gift cards, ordering, analytics, reports and customer engagement. | The product combines reservations, ticketing, guest lists, CRM, marketing, loyalty, analytics, payments and widgets in one system. |
| Rating on Apple App Store | 4.8 out of 5 from 7,000 ratings | 5.0 out of 5 from 1 rating. |
| Support | Customer Success Plans range from self-guided online technical support to plans with faster support access, a designated success manager, or strategy and analytics services. | Sidedoor lists weekday support hours of 10am–5pm and says it aims to answer enquiries within one business day. |
| What it does | Paytronix combines loyalty, online ordering, omnichannel messaging, AI insights and payments in one guest-engagement suite. | Sidedoor combines guest bookings, venue reservations, guest lists, events, vouchers, marketing, CRM, analytics and business intelligence in one hospitality platform. |
Plans
Sidedoor
- FreeFree
- Starter£99 a month
- Premium£149 a year
- Pro£299 a month
- Max£499 a month
- Premium Plus£999 a year
In their own words
Sidedoor
Sidedoor is a bookings and venue management platform with distinct guest-facing and operator-facing apps. Guests can browse participating venues, request guest-list entry, reserve tables and check in with QR codes. Free membership includes guest-list bookings, priority queue skips at participating venues, reward points and five free keys. Venue tools include reservations, guest lists, ticketed events, gift vouchers, email marketing, analytics and business intelligence. Venue staff can use native Android and iOS apps offline. The operator platform offers role-based access by venue and module, administrative audit logging and lock-screen protection on shared devices. Sidedoor says its hosting and databases are encrypted, passwords are hashed, optional two-factor authentication is available, and Stripe processes card payments without Sidedoor storing full card numbers or CVV codes. Connected services include Alliance iPOS, Google Business, Stripe and an open API; Square and Epos Now are listed as coming soon. Developers can use REST API documentation and tokens. Venue plans include Starter at £99 per month, Pro at £299 per month and Max at £499 per month; paid guest memberships are annual.