Placetel vs VitalPBX
Placetel
placetel.de
VitalPBX
vitalpbx.comSide by side
| Figure | Placetel | VitalPBX |
|---|---|---|
| Price from | €690/mo | $100/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Business Phone Systems | 9.0 (#13) | 9.2 (#7) |
| Spec score · Telephony Software | 8.6 (#10) | 8.8 (#7) |
| API | The pricing feature table lists API access, and the Enterprise tier includes a TAPI interface. | VitalPBX provides an API for retrieving information from the PBX and tenants; administrators create scoped application keys in the admin interface and the full reference is published in Postman. |
| Auto attendant | Yes | Yes |
| Call routing | custom | custom |
| Desktop and mobile apps | Yes | Yes |
| Free plan | No | Yes |
| Integrations | Listed integrations include Microsoft Teams, HubSpot, Salesforce, Pipedrive, DATEV, Zoho, and Freshdesk. | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. |
| Product | Placetel is a cloud-based business phone system with messaging, meetings, call-center features, and AI phone assistants. | VitalPBX is a unified communications PBX built on Asterisk and Linux for business telephony, call routing, call centers, multi-tenant deployments and CRM connectivity. |
| Support | Essentials includes email ticket support, Business includes personal phone and email support, and Enterprise includes premium support with a VIP hotline. | Community support includes the forum and wiki, while paid plans include ticket support and paid professional support is available. |
| Voicemail transcription | Yes | Yes |
Plans
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.