PostCo Returns vs ReturnLogic

PostCo Returns automates ecommerce returns and offers options such as exchanges and store credit, with the aim of retaining revenue. Its branded portal can be styled to match a store, and customers can exchange for one or more storefront products, including higher-value items, paying any difference. Instant Exchange can send a replacement after approval before the return arrives; a card charge applies if the customer misses the stated 18-day shipback window. Unlimited policy rules and workflows can handle return windows, final-sale rules, refund eligibility, and approvals. The service generates return labels, QR codes, and tracking, and supports international returns with customs invoices. It can exchange return data with WMS and 3PL systems, while its portal can collect label fees and exchange upsell payments through Stripe or Shopify Payments. An EU withdrawal flow tracks the 14-day eligibility window and supports refunds to the original payment method. Checkout+ is free but requires Checkout+ enabled on the store. The Platform subscription costs $179 a month and includes up to 100 returns.

ReturnLogic is returns management software for retailers that want to organize return requests, automate workflows, and use returns data in business decisions. Its branded, self-service portal lets shoppers choose refunds, store credit, exchanges, gift returns, or warranties. Retailers can automate policies and approvals, including refund or exchange processing while a package is in transit. ReturnLogic tracks each return’s location and status, as well as the condition of products when they arrive back. Reporting includes custom dashboards, filters, SKU-level insights, customer scoring, and exports in CSV, JSON, or Excel. The platform supports Shopify and BigCommerce merchants, with APIs and webhooks for custom connections. Usage Based has no subscription or platform fees and charges from $3.90 to $0.25 per return; Enterprise pricing is custom. Subscriptions use a 12-month contract, billed annually or monthly, with auto-renewal and at least 30 days’ notice to avoid renewal. The service is available on web and via API.