PracticeSuite Medical Billing vs TotalMD

PracticeSuite Medical Billing combines AI, robotic process automation, and billing rules for medical billing and revenue cycle management. Its RCM Work Queue prioritizes tasks such as authorizations, benefits, denials, payer follow-up, underpayments, and appeals. Automation handles claim-status checks, payment posting, statements, and ERA posting with exception routing. The product also supports eligibility verification, denial management, coding, patient payments, and claim scrubbing. PracticeSuite says it can connect with EHR and billing systems through HL7, FHIR, and APIs, while its clearinghouse and EDI connectivity reaches 1,600 commercial and government payers. The cloud-based platform is accessible in a browser across listed systems and devices without local servers, installations, or version updates. It is presented for solo providers, larger practices, and medical billing companies, and covers 362 specialties and sub-specialties. PracticeSuite states that it is HIPAA compliant and SOC 2 certified, and signs a Business Associate Agreement with every client. Pricing is on request. Each client is allowed 10 GB of data storage per practice.

TotalMD combines billing, scheduling, electronic health records, and patient communication for medical practices and billing teams. Its practice-management tools connect appointments, patient records, and billing workflows. The EHR supports charting, electronic prescribing, document signing, custom reports, and patient education materials. A claim validator checks completeness and accuracy before electronic or paper submission, and users can verify live insurance eligibility and benefits from scheduled appointments. TotalMD Communicator includes texting, mass email, marketing campaigns, online scheduling, recalls, confirmations, reviews, and reputation management. The Patient Portal provides HIPAA-compliant messages, reminders, and intake forms. Patients can receive mailed statements and make secure online payments through BillFlash. TotalMD Cloud works on Mac and PC; the regular version does not run on macOS unless using dual boot or Parallels. On-premise specifications support Windows 10 and newer. Online customers receive support at no additional charge during the listed weekday hours. Pricing starts at $69 per user per month, and a free trial is available.