Practo Doctor Directory vs PRIME

Practo Doctor Directory helps patients find doctors by specialty and area, review clinic details, and book appointments. Listings may include timings, fees, facilities, addresses, qualifications, experience, and whether a clinic accepts walk-ins or appointments. Patients can view real-time availability and book through the website or smartphone apps; Practo says confirmed or cancelled appointments prompt SMS notifications to the patient, doctor, and clinic staff. Some clinics accept walk-ins only and do not have appointment booking. Practo also offers online consultations across more than 20 specialties. Its doctors page says fees start at ₹99 and verified doctors respond in five minutes. Practo describes a directory of more than a lakh doctor partners across India and says it lists 100,000 verified doctors; it says listing details are verified by contacting the doctor or clinic. Doctors can create a free profile, with one clinic included by default. Practo states that it uses 256-bit encryption, is ISO 27001 certified, and uses HIPAA-compliant data centers.

PRIME is a web platform for governing provider data across credentialing, payer enrollment, directory validation, and continuous compliance monitoring. It consolidates records from EHRs, credentialing systems, billing tools, and payer portals into one governed dataset. A six-layer validation framework checks provider details against websites, public records, exclusion lists, and other directories. Credentialing workflows cover primary-source verification, document management, and re-credentialing. PRIME monitors license expirations, sanctions, exclusion-list changes, and demographic shifts, while its roster module automates payer-specific submissions, reconciliation, and plan-level performance tracking. Integrations include FHIR, HL7, and X12 EDI, with connectors for Salesforce, Workday, CredentialStream, and CAQH. Audit trails record what changed, when, why, and who approved it. Atlas says PRIME is ISO and SOC 2 certified, hosted on Microsoft Azure, and aligned with NCQA workflows. Most modules deploy in under four weeks. Pricing is customized on request.