Pypestream vs Stept
Pypestream
pypestream.aiStept
stepped.aiSide by side
| Figure | Pypestream | Stept |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · AI Customer Service Agents | 7.1 (#35) | 8.4 (#4) |
| Spec score · Chatbot Builders | 7.6 (#186) | 8.8 (#29) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Human handoff | When an agent escalates, Pypestream says it transfers the conversation history, customer profile, and recommended next actions to a live agent. | Yes |
| Integrations | The product page lists Salesforce, ServiceNow, Zendesk, SAP, Oracle, Microsoft Dynamics, Guidewire, Duck Creek, Majesco, Epic, Cerner, and Twilio among its integrations. | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. |
| Security | The product page lists SOC 2 Type II, HIPAA, GDPR, ISO 27001, and PCI DSS Level 1 among its security and compliance credentials. | The site lists role-based access control with custom roles, an audit log, scoped API keys and encrypted provider secrets. |
Plans
In their own words
Pypestream
Pypestream has no write-up on Specifiction yet; its figures are above.
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.