RaccoonSite vs ThinkReservations Booking Engine

RaccoonSite is RoomRaccoon’s web-based website builder for hotels. It connects to the RoomRaccoon booking engine and is managed through the company’s PMS. Setup can prefill a site with a property’s logo, colours, room categories, images and descriptions. Users build pages from templates and content blocks, manage multiple languages and choose which pages are published. A booking widget can show availability and accept reservations, while room showcases can link to booking pages. The builder includes Instagram and Facebook links, cookie acceptance or rejection with stored consent, and a generated cookie-policy page. Keyboard navigation supports accessibility requirements. Publishing requires an externally purchased domain connected with a CNAME record; SSL is applied before launch. Users can explore and build before activation, but publishing needs an upgrade slot. The self-service RaccoonSite plan has one slot. RaccoonSite Plus adds website-build support, email hosting and domain registration with two slots. RoomRaccoon also offers a managed setup in which its team builds and registers the site. Prices are available on request.

ThinkReservations Booking Engine displays rates and availability to lodging guests, with the aim of supporting direct reservations. The booking experience can be customized to match a property's website and supports mobile bookings. Properties can set single-night, customer-group, seasonal, and member rates, run promotions, and apply automatic rule-based rate adjustments. The engine can collect deposits, create tasks from reservation add-ons, update third-party channels, and send guest emails and texts. Listed connections include Airbnb, Booking.com, Expedia, Tripadvisor, PriceLabs, Google Hotel Ads, and Micros-interface POS systems. An August 2026 update added booking-flow translations and automated bot protection at registration, enabled by default. ThinkPayments uses Stripe infrastructure; card data is tokenized and stored in Stripe's PCI-DSS Level 1 environment. 3D Secure is supported for SCA-regulated transactions and high-risk bookings. The service includes account configuration and staff training, plus on-demand knowledge articles and webinars. Its External API lets partners access reservations, availability, rates, rooms, room types, and inventory, and create reservations. Pricing is available on request.