Refiner vs SoGoSurvey

Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.

SoGoSurvey is a survey product from SoGoSurvey, a maker founded in 2013 and based in Herndon, Virginia. It supports surveys of up to 40 questions, with logic branching, custom branding and response analytics. Respondent panels and API access are also listed. The platform listing is API. The Free Pro plan is free forever and allows 15 projects per year, up to 100 responses per project, 200 responses per year and 200 emails per year. Pro costs $99 a month and includes 1,250 responses per month, 15,000 per year and 2,000 email invitations per month. Pro Max costs $199 a month, with unlimited projects and responses per project, 40,000 responses per year and 50,000 emails per year. Enterprise pricing is available by contacting sales; its base offering includes three sub-users. The listed monthly response limit is 1,250 responses, the same as Pro’s monthly allowance.