Refiner vs Starred
Refiner
refiner.ioStarred
starred.comSide by side
| Figure | Refiner | Starred |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Customer Satisfaction Software | 7.9 (#8) | 6.6 (#17) |
| Security | Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. | Starred says it is ISO 27001 certified and describes encrypted data in transit and at rest, role-based access, and multi-factor authentication. |
| Support | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. | Starred describes implementation and ongoing help from a Customer Success team, live chat support, and Quarterly Business Reviews. |
Plans
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
In their own words
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.