Refiner vs SurveyJS
Refiner
refiner.io
SurveyJS
surveyjs.ioSide by side
| Figure | Refiner | SurveyJS |
|---|---|---|
| Price from | Free | $19.92/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 7 |
| Spec score · Survey Software | 8.1 (#39) | 8.9 (#11) |
| Founded | 2018 | 2015 |
| Free plan | Yes | Yes |
| Headquarters | Paris, France | Tallinn, Estonia |
| Integrations | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. | SurveyJS libraries use JSON to communicate with servers and can integrate with any backend; Form Library documents backend examples for PHP, Node.js, and ASP.NET Core. |
| Product | Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links. | SurveyJS is a set of JavaScript components for building surveys, quizzes, polls, and other web forms, storing responses in a database, and visualizing results in custom dashboards. |
| Support | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. | License holders can contact technical support through the Help Desk or support email; Enterprise includes priority support and a technical account manager. |
Plans
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
SurveyJS
- EssentialFree
- Basic Renewal$239 a year
- PRO Renewal$419 a year
- Basic$589, paid once
- Enterprise RenewalPriced on request
- PRO$1,059, paid once
- EnterprisePriced on request
In their own words
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.
SurveyJS
SurveyJS is a set of JavaScript components for building surveys, quizzes, polls, and web forms, then storing responses and displaying results. Its free, open-source Form Library renders JSON-based forms in React, Angular, Vue, and plain JavaScript applications. It supports more than 20 question types, conditional logic, validation, multilingual forms, and right-to-left languages. Survey Creator provides a drag-and-drop designer that generates JSON schemas. Dashboard displays results through interactive charts, tables, word clouds, and aggregated statistics; PDF Generator creates editable PDF forms and exports submissions. The libraries run in a customer’s application and can connect to any backend or database. SurveyJS says it does not access, process, or store survey data; customers choose and manage their own data storage and protections. React, Angular, and Vue have native support, while jQuery uses a wrapper over the Vanilla JavaScript version. The Form Library is free, but Survey Creator, Dashboard, and PDF Generator require commercial licenses for production use. Commercial developer licenses are required for each developer working with those product APIs or implementing integrations.