Remote Desktop vs Zoho Assist
Remote Desktop
download.remotedesktop.com
Zoho Assist
zoho.comSide by side
| Figure | Remote Desktop | Zoho Assist |
|---|---|---|
| Price from | $0.20/mo | $10/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 9 | 13 |
| Spec score · Remote desktop software | 8.8 (#22) | 9.2 (#4) |
| Access mode | both | both |
| File transfer | Yes | File transfer is included in Remote Support Standard and Unattended Access Standard. |
| Free plan | Yes | Yes |
| Mobile apps | Yes | Zoho Assist offers a mobile app with separate Technician App and Customer App options. |
| Session recording | Sessions can be recorded and saved on a local PC or Mac. | Session recording is available in the Enterprise and Unattended Access Professional plans. |
| Supported platforms | Windows,macOS,Linux,iOS,Android,Chrome OS,Raspberry Pi | Supported platforms include Windows, Mac, Linux, Raspberry Pi, Android, iOS, and Chrome OS. |
Plans
Remote Desktop
- Free PlanFree
- Remote Access Plan$99.50 a year
- Premium Plan$299.50 a year
- Corporate Plan$599.50 a year
- Pro$2.45 a year
- Solo$2.46 a month
- HelpDesk$99.50 a year
- EnterprisePriced on request
- TeamPriced on request
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
Remote Desktop
Remote Desktop provides remote access and support from Windows, macOS, Linux, iOS, and Android devices. It also supports Chrome OS and Raspberry Pi, and mobile apps are available. Users can transfer files, record sessions, print, use multiple monitors, and communicate through chat, a whiteboard, and sticky notes. Screen locking is also included. For a temporary connection, users can share a one-time Access ID and Key. Enterprise administrators can enable or disable file transfer for all account users.
The free plan covers one licensed user, one concurrent connection, and three unattended devices. Other listed options include Remote Access at $99.50 a year, Premium at $299.50 a year, and Corporate at $599.50 a year, each with different user, connection, and device limits. Team supports unlimited users accessing 50 computers; Enterprise supports unlimited users and 100 computers. HelpDesk includes unlimited technicians and computers, and is listed at $99.50 a year, billed at 9.95 USD for the first year.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.