RemoteToPC vs Zoho Assist
RemoteToPC
remotetopc.com
Zoho Assist
zoho.comSide by side
| Figure | RemoteToPC | Zoho Assist |
|---|---|---|
| Price from | $8.25/mo | $10/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 10 | 13 |
| Spec score · Remote desktop software | 8.7 (#27) | 9.2 (#4) |
| Spec score · Remote support tools | 8.6 (#13) | 9.1 (#5) |
| Spec score · Remote Support Software | 8.3 (#17) | 8.3 (#19) |
| Access mode | both | both |
| File transfer | Yes | File transfer is included in Remote Support Standard and Unattended Access Standard. |
| Free plan | No | Yes |
| Mobile apps | Yes | Zoho Assist offers a mobile app with separate Technician App and Customer App options. |
| Supported platforms | Windows,macOS,Linux,iOS,Android,web | Supported platforms include Windows, Mac, Linux, Raspberry Pi, Android, iOS, and Chrome OS. |
Plans
RemoteToPC
- Remote Rescue$99 a year
- Basic$99 a year
- Remote Rescue$99, paid once
- Business$199 a year
- Teams$299 a year
- IT Starter$399 a year
- IT Pro$799 a year
- IT Team$1,199 a year
- IT Business$1,999 a year
- EnterprisePriced on request
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
RemoteToPC
RemoteToPC provides unattended remote computer access and management through a web-based Command Center. Remote sessions include file transfer, remote printing, multi-monitor support, and unlimited remote sessions. For attended support, Remote Rescue offers on-demand help without permanent host software on the remote computer. IT plans add monitoring, alerts, advanced system information, deployments, system and user grouping, reboot, Safe Mode, and Wake-on-LAN tools. The product lists support across Windows, macOS, Linux, iOS, Android, and the web, while its remote-computer access description names Windows and Mac computers. Security features include two-factor authentication and remote access tunnels using 256-AES and Poly 1305 AEAD encryption. RemoteToPC says over 97% of connections are direct peer-to-peer, relaying when needed. It says it does not store financial or credit card data and uses Stripe for card transactions. The company also states that it does not process, store, or access users’ computer data, and should not be considered a customer's HIPAA business associate. The site lists a 14-day trial and free tech support. Remote Rescue is listed at $99 a year for one user and 10 rescue computers.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.