Replya vs Reviewshake

Replya helps businesses prepare responses to Google reviews by connecting with Google Business Profile, also known as Google Maps, and syncing reviews automatically. It generates suggested replies that users can review, edit, and approve before posting; the service says responses are not automatically published. Tone choices include professional, friendly, and apologetic. The Free plan covers one location, 20 AI-generated responses per month, one response tone, basic analytics, and manual copying. Pro costs $29 a month, supports up to six locations and unlimited AI-generated responses, includes all response tones and a full analytics and insights dashboard, and allows direct posting to Google. Pro includes a 14-day free trial. Enterprise has custom pricing, unlimited locations and responses, all tones, a full analytics dashboard, automatic posting to Google, and weekly email report summaries. Replya is aimed at small and medium-sized businesses including restaurants, salons, hotels, retail stores, healthcare practices, and automotive shops. It states that data is encrypted end-to-end, information is not sold, and GDPR and CCPA compliance are provided.

Reviewshake is a web-based reputation management platform that automates review invitations and monitors feedback from more than 100 sites in one dashboard. Invitations can go out through SMS, email, and QR codes. Supported sources include Google, Facebook, Tripadvisor, Booking.com, Airbnb, Amazon, app stores, G2Crowd, Gartner, Reviews.io, Sitejabber, OpenTable, Zomato, Healthgrades, Glassdoor, Indeed, The Knot, and WeddingWire. AI summarizes sentiment across sites and locations and drafts on-brand replies for approval. The platform also compares local competitors by ratings, response times, and feedback. Starter costs $29 a month and includes one location, one user, up to three sources, and 250 monthly email invitations. Growth costs $59 a month; Ultimate costs $99 a month and includes customer chat and competitor tracking. Agency starts at $199 a month and is 100% white labeled. Plans have no setup fees or contracts, and a 14-day trial is listed. Reviewshake was founded in 2018 and is headquartered in Newark, Delaware.