ReturnGO vs ZigZag Global
ReturnGO
returngo.ai
ZigZag Global
zigzag.globalSide by side
| Figure | ReturnGO | ZigZag Global |
|---|---|---|
| Price from | $147/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Returns Management Software | 7.8 (#10) | 7.6 (#16) |
| Founded | 2020 | 2015 |
| Headquarters | New Jersey, United States | London, United Kingdom |
| Integrations | The integrations directory lists platforms including Shopify, Magento 2, Salesforce Commerce Cloud, SAP Commerce Cloud, BigCommerce, Wix, and WooCommerce. | ZigZag says retailers can connect directly by API or use ready-made Shopify, BigCommerce, and Magento cartridges. |
| Product | ReturnGO is a post-purchase platform for managing ecommerce returns, exchanges, shipping, and order tracking. | ZigZag provides a global returns platform and carrier network for retailers, customers, and the planet. |
| Security | ReturnGO describes its platform as SOC 2 certified. | The opened maker pages reviewed did not state a security certification or compliance standard. |
| Support | Pricing lists onboarding support, email ticket support, live chat, and a knowledge base for plans. | Enterprise features include a dedicated client support module for label generation. |
Plans
ZigZag Global
- FreeFree
- Silver$20 a month
- Gold$50 a month
- Platinum$199 a month
- EnterprisePriced on request
In their own words
ZigZag Global
ZigZag Global provides retailers with returns and post-purchase tools, along with a carrier network. Its platform supports proactive notifications, personalised tracking pages, incident detection, and logistics analytics. Retailers can offer paid returns, live exchanges, refunds to store credit, returns to stores, and returns through WhatsApp. Return Insights tracks return rates, trends, top returned products, and return reasons. Retailers can connect by API or use ready-made Shopify, BigCommerce, and Magento cartridges. ZigZag says its carrier network spans more than 3,000 carrier lanes across 170+ countries and includes customs management; its Enterprise description lists 1500+ carrier services across 170+ countries and 500k+ drop-off points. Plans include a free option for UK-based retailers handling domestic returns, with carrier charges applying, and paid monthly tiers starting at $20 a month. Enterprise pricing is based on monthly returns volume. Sustainability options listed by the company include paperless returns, in-country consolidation, local marketplace resale, and repair and recycling schemes.