RustDesk vs Zoho Assist
RustDesk
rustdesk.com
Zoho Assist
zoho.comSide by side
| Figure | RustDesk | Zoho Assist |
|---|---|---|
| Price from | $11.88/mo | $10/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 13 |
| Spec score · Remote desktop software | 8.2 (#59) | 9.2 (#4) |
| Spec score · Remote support tools | 8.2 (#21) | 9.1 (#5) |
| Spec score · Remote Support Software | 7.8 (#36) | 8.3 (#19) |
| Spec score · Remote Desktop Access Software | 7.8 (#22) | 8.3 (#12) |
| Spec score · Unattended Remote Access Software | 7.7 (#23) | 8.3 (#10) |
| Access mode | both | both |
| File transfer | Yes | File transfer is included in Remote Support Standard and Unattended Access Standard. |
| Founded | 2021 | 1996 |
| Free plan | Yes | Yes |
| Mobile apps | Yes | Zoho Assist offers a mobile app with separate Technician App and Customer App options. |
| Session recording | Yes | Session recording is available in the Enterprise and Unattended Access Professional plans. |
| Supported platforms | Windows,macOS,Linux,iOS,Android,Web | Supported platforms include Windows, Mac, Linux, Raspberry Pi, Android, iOS, and Chrome OS. |
Plans
RustDesk
- FreeFree
- Individual$11.88 a month
- Basic$23.88 a month
- Customized$23.88 a month
- Customized V2$23.88 a month
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
RustDesk
RustDesk is a remote-access tool for Windows, macOS, Linux, iOS, Android, and the web. It supports access from both sides, file transfer, and session recording, and provides mobile apps. The Free plan costs nothing and includes open-source software, online status, and community support. Paid plans are billed annually: Individual costs $11.88 a month for one login user and 20 managed devices; Basic costs $23.88 a month for 10 login users and 100 managed devices. Customized and Customized V2 each cost $23.88 a month. Both list charges of 1.20 USD for each additional user and 0.12 USD for each additional device; Customized V2 also lists 24 USD for each additional concurrent connection. RustDesk is made by RustDesk, founded in 2021 and headquartered in Singapore.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.