Salesforce Field Service vs ServMan PRO
Salesforce Field Service
salesforce.comServMan PRO
servman.comSide by side
| Figure | Salesforce Field Service | ServMan PRO |
|---|---|---|
| Price from | $80/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 10 | 1 |
| Spec score · Field Service Management Software | 9.1 (#3) | 7.5 (#74) |
| Invoicing and payments | Yes | Yes |
| Mobile app | The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. | ServMan Mobile 2.0 supports iOS and Android and provides access to customer details, service histories, work orders, quotes, appointments, and scheduling views. |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Yes |
| Support | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. | Support options include one-on-one telephone support, an online knowledge base, training events, user conferences, and electronic periodicals; the FAQ says the goal is to leave no issue unaddressed beyond three business days, with critical issues handled immediately. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.
ServMan PRO
ServMan PRO has no write-up on Specifiction yet; its figures are above.