Salesforce Field Service vs Skedulo
Salesforce Field Service
salesforce.com
Skedulo
skedulo.comSide by side
| Figure | Salesforce Field Service | Skedulo |
|---|---|---|
| Price from | $80/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 2 |
| Spec score · Field Service Management Software | 9.1 (#3) | 8.3 (#30) |
| Dispatch | The dispatch console helps organize employees, contractors, and robotic resources by availability or skill and coordinate work across territories. | Schedulers can send schedules and job details to mobile workers through the app, with SMS and push notifications for real-time changes. |
| Founded | 1999 | 2013 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Integrations | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. | The integrations directory lists 121 connections spanning CRM, HR, payroll, BI, data, finance, communications and calendars. |
| Mobile app | The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. | Skedulo Plus is built for Android and iOS and supports online and offline data synchronization. |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Yes |
| Scheduling | Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. | It matches available and qualified workers to customer requirements and supports scheduling for single jobs, shifts, and irregular work patterns. |
| Support | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. | Support is included with licenses, and customers receive 24/7 access to a support portal with tickets, knowledge-base articles, training guides and videos. |
| What it does | Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. | Skedulo provides cloud software and AI for scheduling, managing, engaging and analyzing deskless and frontline workforces. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.