Serif vs Team Engine
Serif
serif.aiTeam Engine
teamengine.ioSide by side
| Figure | Serif | Team Engine |
|---|---|---|
| Price from | $30/mo | $400/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Shared Inbox Software | 8.9 (#7) | 7.2 (#29) |
| Spec score · Email Collaboration Software | 8.8 (#9) | 7.1 (#23) |
| Product | Serif places an AI employee in shared addresses such as info@, support@, and billing@ to answer routine email. | Team Engine is recruiting and retention software for field-based, deskless, and multilingual workforces. |
| Security | Serif states that it is SOC 2 Type 2, GDPR, and HIPAA compliant, and that emails are not used to train general AI models or stored on its servers. | The privacy policy says the platform is hosted on AWS infrastructure in the United States and that physical, electronic, and procedural safeguards restrict access to personal information. |
Plans
Serif
- Lite$30 a month
- Standard$50 a month
- Pro$200 a month
- Team$50 a month
- EnterprisePriced on request
- FreeFree
Team Engine
- Essential$500 a month
- Growth$400 a month
- EnterprisePriced on request
- Pro$560 a month
In their own words
Serif
Serif places an AI employee in shared email addresses such as info@, support@ and billing@ to handle routine messages. It connects to Google Workspace or Microsoft 365, or can work with an address of its own. The assistant can qualify and route inquiries, answer common questions, collect paperwork, send quotes and follow up on unpaid invoices. Ambiguous or sensitive messages are escalated to the team, and users can approve replies before allowing independent operation. The shared inbox page offers $100 in free credits without a credit card, and each plan includes a 7-day free trial with full access. Listed plans include Lite at $30 a month, Standard at $50 a month, Pro at $200 a month, and Team at $50 a month per user; each is billed monthly. Serif says it is SOC 2 Type 2, GDPR and HIPAA compliant, and that emails are neither used to train general AI models nor stored on its servers. Apps are listed for web, macOS, Windows and iOS; Android is coming soon.
Team Engine
Team Engine has no write-up on Specifiction yet; its figures are above.