Serviceaide ITSM vs The Change Compass
Serviceaide ITSM
serviceaide.comThe Change Compass
thechangecompass.comSide by side
| Figure | Serviceaide ITSM | The Change Compass |
|---|---|---|
| Price from | $2,800/mo | $995/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Change Management Software | 7.4 (#11) | 7.3 (#12) |
| Headquarters | Santa Clara, California, United States | Sydney, Australia |
| Integrations | Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP. | The maker says it supports HR, project management, and digital workflow systems, and that API hooks may support less common tools. |
| Purpose | ChangeGear provides change management and IT service management, with cloud and on-premises deployment options. | The platform helps enterprise leaders manage change portfolios by analyzing impact, readiness, adoption, and sequencing. |
| Support | The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals. | The FAQ describes structured onboarding, user walkthrough guides, an in-app knowledge centre, and a user community. |
Plans
Serviceaide ITSM
- Change Management$2,800 a month
- ITSM - ESMPriced on request
The Change Compass
- SMB$995 a month
- BusinessPriced on request
- EnterprisePriced on request
In their own words
Serviceaide ITSM
Serviceaide ITSM has no write-up on Specifiction yet; its figures are above.
The Change Compass
The Change Compass is a cloud platform for enterprise leaders managing portfolios of organizational change. It analyzes impact, readiness, adoption, and sequencing to show how initiatives affect teams over time. Dashboards display cumulative impact by team and week, helping leaders identify initiative collisions and workload overload. Short pulse surveys and one-tap leader ratings feed readiness and adoption scores into dashboards. The platform analyzes live plans, team workload, and readiness to flag adoption risks and recommend prioritized actions. Users can ask portfolio questions in natural language and upload project scope or requirements documents to draft change artefacts. The maker says it supports HR, project management, and digital workflow systems, with API hooks that may accommodate less common tools. The service is hosted in Microsoft Azure; the maker states it is ISO 27001 and SOC 2 Type II certified and receives annual security audits and ongoing vulnerability assessments. The SMB plan costs $995 a month for three users, with data input and reporting, a dashboard, basic support, and limited integrations. AI Analytics+ is optional.