Setyl vs SolarWinds Service Desk
Setyl
setyl.com
SolarWinds Service Desk
solarwinds.comSide by side
| Figure | Setyl | SolarWinds Service Desk |
|---|---|---|
| Price from | $300/mo | $39/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT Vendor Management Software | 8.2 (#8) | 8.1 (#10) |
| API | Setyl provides an API for creating, reading, and updating platform data, and company access must be enabled by contacting support. | The product page lists an Open REST API, and API access is included in the Advanced plan. |
| Asset management | The platform tracks hardware assets and equipment through their lifecycle, from purchase to disposal. | Asset management can scan a network, report on connected devices, track on-premises and cloud assets, and help manage licenses. |
| Founded | 2020 | 1999 |
| Integrations | Setyl advertises 100+ integrations, including Microsoft, Google, HR, MDM, RMM, cybersecurity, IAM, AI, and service desk systems. | The integration directory lists more than 200 cloud applications and names Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier among its integrations. |
| Product | Setyl is a cloud-based IT Asset Management and Software Asset Management platform that integrates with existing systems. | Service Desk is a cloud-based, AI-powered IT service management platform. |
| Support | Pricing lists implementation guidance and unlimited calls and direct messages with human specialists throughout the contract. | All plans include email and community support; Essentials lists real-time 24/7 live chat support, while Advanced adds chat, phone, and email support. |
Plans
SolarWinds Service Desk
- Essentials$39 a month
- Advanced$99 a month
- Premier$124 a month
In their own words
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.