Splashtop vs Zoho Assist
Splashtop
splashtop.com
Zoho Assist
zoho.comSide by side
| Figure | Splashtop | Zoho Assist |
|---|---|---|
| Price from | $2.50/mo | $10/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 13 | 13 |
| Spec score · Remote desktop software | 9.0 (#12) | 9.2 (#4) |
| Spec score · Remote support tools | 8.7 (#11) | 9.1 (#5) |
| Spec score · Remote Desktop Access Software | 8.3 (#10) | 8.3 (#12) |
| Spec score · Unattended Remote Access Software | 8.2 (#13) | 8.3 (#10) |
| Spec score · Remote Support Software | 8.2 (#23) | 8.3 (#19) |
| Access mode | both | both |
| File Transfer | Solo includes file transfer, including drag-and-drop | File transfer is included in Remote Support Standard and Unattended Access Standard. |
| Founded | 2006 | 1996 |
| Free plan | Yes | Yes |
| Free Trial | Free trials are available across listed products and plans | A 15-day free trial is available without a credit card. |
| Available Integrations | Enterprise includes SSO integration, APIs, Connector, and Wacom Bridge is available in Performance | Integrations include Zoho ecosystem tools, popular third-party tools, and Zendesk. |
| Mobile apps | Yes | Zoho Assist offers a mobile app with separate Technician App and Customer App options. |
| Session Recording | Session recording is included in Pro and available as a cloud feature in Enterprise | Session recording is available in the Enterprise and Unattended Access Professional plans. |
| Support Channels | Splashtop provides technical support and system status resources | Enterprise Support offers premium technical assistance 24/7 via live chat or email. |
| Supported platforms | Windows,macOS,Linux,Chromebook,iOS,Android | Supported platforms include Windows, Mac, Linux, Raspberry Pi, Android, iOS, and Chrome OS. |
Plans
Splashtop
- Solo$6 a month
- Pro$8.25 a month
- Performance$13 a month
- EnterprisePriced on request
- Remote Support - SOS$22 a month
- Remote Support - EnterprisePriced on request
- Classroom Cloud$29.99 a year
- Mirroring360 Pro$29.99 a year
- Autonomous Endpoint ManagementPriced on request
- Bitdefender GravityZone EDRPriced on request
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
Splashtop
Splashtop provides remote access to computers and mobile devices across Windows, macOS, Linux, Chromebook, iOS, and Android. Access is available from any device, with both cloud and selected self-hosted options. Listed capabilities include file transfer, session recording, managed devices, and mobile apps. Security controls include 2FA, endpoint MFA, audit logging, and end-to-end encryption; the company also cites SOC 2, SOC 3, ISO/IEC 27001, and GDPR. Pro includes role and access management, up to 10 computers per license, and up to three users connecting to one computer. Performance adds 4:4:4 color accuracy, 240 FPS capability, high-fidelity audio, remote stylus and Wacom Bridge support, and USB passthrough. Enterprise lists SSO, granular controls, scheduled access, SIEM logging, IP whitelisting, APIs, and cloud recording. Solo costs $6 a month billed annually at 72 USD for one user and up to two computers. Pro is $8.25 a month per user billed annually at 99 USD; Performance is $13 a month per user billed annually at 149 USD. Free trials are listed.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.