Stonly vs Whatfix

Stonly is a customer-service knowledge platform for building and delivering interactive guides, articles, knowledge bases, and AI-assisted answers. Its guides combine instructions with choices, letting customers or employees follow a path suited to their situation. Teams can place guides on websites, help centers, and web or mobile apps through no-code triggers. The knowledge base supports articles and guides, with analytics, versioning, rights management, and multimedia content. AI Answers draws on structured, metadata-rich material to respond to questions, surface relevant guides, and support multi-step resolutions. Stonly lists integrations including Zendesk, Salesforce, Freshworks, ServiceNow, Slack, Google Drive, Notion, and Zapier. Plans include Basic, with 400 monthly guide views, five published guides, one language, and one team member; Small Business lists 4,000 guide views and five team members. New accounts receive a 14-day Small Business trial, then move to Basic without charge unless upgraded. Stonly is available on Android, iOS, and web.

Whatfix is an enterprise digital adoption platform for guiding people through software and tracking application adoption. Its in-app guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers. Product Analytics can track user actions and adoption; its Standard plan is included free with a DAP Web & Desktop plan. Whatfix Mobile supports native, React Native, Xamarin, Cordova, Flutter, and Ionic apps on Android and iOS. The platform also lists desktop and virtual desktop support, including Citrix and Azure Virtual Desktop. Integrations include Salesforce, ServiceNow, Confluence, Workday, Microsoft Azure, Amplitude, and Power BI. Deployment can be cloud or self-hosted, although some Standard and Premium features may not be available in self-hosted deployments. Listed security controls include SSO, IP whitelisting, audit logs, and data residency selection. Subscription charges combine a product and plan fee with user-license fees based on employee counts or customer-facing monthly active users. Most plan prices are available on request.